FAQs

FAQs

Why do I need to create a profile?

Creating a profile within the Café Infinity App allows you to use the Coffee Blend Creator features as well as save your unique blend creations for future reference.

Can I setup automatic Shipments for my favorite coffees?

Absolutely! Just look for the “Subscribe and Save” button on the product detail page within the Café Infinity Webstore.

How can I change my password

In the Café Infinity App, Click the “PROFILE” button then under settings you will see the “CHANGE MY PASSWORD” button.

How do I save my favorite blends?

After you complete creating your blend on the Café Infinity App just tap the “Next” button, Name your blend, provide a description with flavor notes and then click the “SAVE” button. Your all done! Your Personal unique blend has been saved in your account for future reference.

What type of beans do you use Arabica or Robusta?

We use only the finest 100% Arabica beans in all of our Café Infinity Single Origin Coffees.

Where can I buy in my area?

Café Infinity is only sold online via our App and at cafeinfinity.com. Enjoy Endless Possibilities delivered straight to your door with just a click.

How much coffee should I use?

General brewing guide is 2 TBS (10g) per 6 oz Cold Water. Adjust ratio to find the right flavor for YOU!

Is the coffee package recyclable?

Our bags are designed to ensure ultimate freshness. They are not recyclable.

How many cups of coffee do I get from my coffee order?

General brewing guide is 2 TBS (10g) per 6 oz Cold Water

How do I know which coffee I need for my blend?

That’s the beauty of Café Infinity…Endless Possibilities! You can start out with one of our starter kits or just purchase your own selection and use the Café Infinity app to help guide you as you create a blend as unique as you.

Can I buy larger quantities of my favorite single origin?

Quality is our #1 Priority. To ensure the ultimate freshness for the single-origin coffees ingredients you order from Cafe Infinity all our coffees are small batch roasted and packed immediately into our 3 oz. bags. We do offer a subscription auto-ship program if you would like to ensure that you never run out of your Cafe Infinity Single Origin Coffees.

What does flavor intensity mean in the context of coffee taste?

Some flavors are more delicate (such as floral) than others (such as smokey).

What does brightness/acidity mean in the context of coffee taste?

Brightness/Acidity is not a taste, but rather a sensation you feel– usually towards the back and sides of your tongue.

What does body mean in the context of coffee taste?

Body is like the “weight” of the beverage in your mouth. An analogy: Skim Milk has a “light body” and Half and Half has a “heavy body”

Is the coffee kosher certified?

Yes, all of our Café Infinity Single Origin coffees are Kosher Certified.

Will the grind level you utilize work with my brewer?

Yes. If the grind is finer than you would like, shorten the brewing time. And if the grind is coarser than you would like, extend the brewing time.

What grinding level do you use for your coffees?

All Café Infinity coffees are offered in a fine grind

What impact does the roast level have on the taste?

The darker the roast, the more you taste the flavors of the roasting process. Darker roast coffee coffees tend to provide a smoky flavor while lighter roast coffees tend to be smoother. Mix and match various roast levels within and across origins to experience more interesting and complex blend flavor profiles.

Can you suggest a blend that would be close to what I currently enjoy drinking?

Absolutely! Our Café Infinity Master Blenders have developed a few starter blends that have similar taste profiles to your favorite coffee shop blends. Visit the Café Infinity app to check them out and give them a try.

What would make a strong intensity blend?

To create a strong intensity blend stick with medium to dark roast single origin coffees.

What would make a medium intensity blend?

To create a medium intensity blend stick with medium to light roast single origin coffees.

Do I have to use all the same roasts in my blend or can I mix different roasts?

You can mix different roasts. Keep in mind that darker roasts will tend to dominate lighter roasts, so adjust your blend percentages accordingly.

Do I need to buy every single origin coffee to make a blend?

No, but we recommend starting with at least 8 different varieties to truly experience the fun of blending.

Where can I get inspirations for my blend?

Download our Café Infinity App in the app store to get inspired.

How do I get started in making my own blends?

Simply download our Café Infinity App in the app store, order your single origin coffee ingredients and once they arrive use the app to get creative.

What does blending mean?

Blending is when you combine two or more single origin coffees.

How can I learn more about coffee and blending?

Download our Café Infinity App in the app store or visit cafeinfinity.com to learn more about coffee blending and the Endless Possibilities.

Do you sell additional supplies to help with the blending process?

Absolutely! View our entire assortment of accessories to help get your creative juices flowing. From pour-over coffeemakers and filters, to storage racks and measuring scoops we have everything you’ll need to create delicious, unique coffee blends to suit your mood.

How do I return a product?

Please call us at (833) 520-CAFÉ (2233) for instructions before returning the product.

Where does the coffee ship from?

Your order is shipped from NY.

Can I have multiple ship to locations?

Yes, you may ship to other addresses.

How do I cancel my order?

Please verify your orders before submitting as orders are final once submitted.

Do you gift wrap?

We do not offer specific gift wrap options.

How much do you charge for shipping?

$00.00-$29.99: $ 6.95
$30.00 -$49.99: $ 9.95
$50.00+: FREE

How can I get free shipping?

FREE shipping is available for all orders $50+

I didn’t receive my order, what can I do?

Please email us at Blendmaster@cafeinfinity.com or call us at (833) 520-CAFÉ (2233)

What shipping carriers do you use?

Orders are shipped via USPS, FEDEX or UPS.

Do you ship to P.O. Boxes?

Yes, we do ship to P.O. Boxes.

Can I track the status of my order?

Yes, Login to your account then Select Order tracking; Enter your email and Order Number. Your order tracking number is also included in your shipping confirmation email, click on the link for delivery status.

How long will it take for my order to arrive?

You will receive your orders within 5-7 business Days.

Do you ship outside the US?

We currently do not ship outside the US.

Where do you ship to?

We ship to all 50 states and US territories.

What should I do if there’s an issue with my coffee?

We guarantee your satisfaction and will refund or replace the product. Do not discard the coffee, please email us at: Blendmaster@cafeinfinity.com for instructions.

What is your return policy?

We guarantee your satisfaction and will refund or replace the product within 60 days from the purchase date. All orders must be returned in the original packaging for a full refund less the shipping & handling charges. For returns please contact: Blendmaster@cafeinfinity.com

What payment options are available?

We accept Visa, MC , Amex, Pay Pal, and Apple Pay.

Will tax be charged in the checkout process?

Where applicable, taxes are applied accordingly. Coffee is taxable in some regions.

Can I ship coffee to someone else?

Yes, you may ship to another address.

Can I cancel my order?

Please verify your orders before submitting as orders are final once submitted.

How can I place an order?

You may place your order online at www.cafeinfinity.com or by calling us at (833) 520-CAFÉ (2233)

Why isn’t my discount code applying?

The discount code may have expired; it is not valid for the item(s) in your cart; can only be used once.

Can I use the App on my laptop as well?

Currently the Café Infinity Blending Tool App is only available for Apple and Android Smartphones.

Can I use the App on my tablet as well?

Currently the Café Infinity Blending Tool App is only available for Apple and Android Smartphones.

Is the App available for IOS devices?

The App is available on any iPhone as long as you have IOS version 9 or newer.

Is the App available for Android devices?

The App is available on any Android phone as long as you have Android version 4.4 or newer.

I couldn’t install the App on my phone

Please check to make sure you are using either an iPhone with IOS version 9.0 or higher or an Android Phone with Version 4.4 or higher.

I wasn’t able to checkout

Please submit developer feedback via the app or call us at (833) 520-CAFÉ (2233)

Are the scoops BPA Free?

Yes, the stainless steel scoops are BPA Free.

Is the tin BPA Free?

Yes, the Café Infinity storage tins are BPA Free.

Do the tins come in a different color?

Currently we offer the storage tins in a matte black finish.

Is it safe to store my coffee in the tins?

Yes, each Café Infinity Storage tin is specially designed to hold (1) 3oz bag of our single origin coffees. They are FDA approved and BPA Free.

Where do the tins come from?

Our Café Infinity storage tins are currently made in China.

How large is the rack?

The Café Infinity Storage Rack dimensions are approximately 13 1/4″ x 6 1/2″ x 6 1/2″

Does the rack come in a different color or material?

Currently we offer the storage rack in Stainless Steel.

Where does the rack come from?

Our high quality, Stainless Steel Storage Rack is produced in China.

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